Shipping policy
SHIPPING POLICY – LILY SUPPLY
Order Processing Time All orders are processed within 3–7 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email with your tracking number once your order has been dispatched.
UK Shipping
- Standard Shipping: 10–20 business days
- Express Shipping (where available): 5 -10 business days
International Shipping
- Europe: 10–20 business days
- Worldwide: 14–30 business days
Important Notice Our products are fulfilled and shipped from our international supplier warehouses. Delivery times may vary depending on your location, supplier, and factors beyond our control such as customs clearance or carrier delays.
Order Tracking A tracking number will be sent to your email within 3–5 business days of order confirmation. Please check your spam folder if you do not receive it.
Customs & Import Duties For international orders, the buyer is responsible for any import taxes, customs duties, or local fees applicable in the destination country.
Incorrect Address & Lost Parcels Lily Supply is not responsible for delays or non-delivery due to an incorrect shipping address. Please double-check your address before placing an order. If your parcel is lost, please contact us at hello@lilysupply.co.uk
Contact Us 📧 hello@lilysupply.co.uk 📞 07777 936 948